Customer automation · Nairobi
Customer replies and reminders in Kenya
Customers still want a person when it matters. These automations cover the repeated reply, the reminder, and the review ask.
What this replaces
Bookings are confirmed in a chat and then forgotten.
The same five questions arrive every day.
Nobody asks for a review until the moment has passed.
Illustrative example
Clinic: Appointment reminders
Not a client result. A picture of the workflow, not a measured outcome.
BeforeThe front desk calls patients the afternoon before.
With an automationA reminder goes out 24 hours before and again 1 hour before. The desk handles replies.
Example shape: about 5 hours a week back on the desk.
Automations that fit
Monthly prices from the studio list. A bundle discount starts at three. Setup fees are included wherever one exists.
Customers
Appointment booking & reminders
Slots you choose. Confirmation on booking, then a reminder 24 hours and 1 hour before.
KES 5,500/mo · about $42
Customers
FAQ support bot
Paste your FAQ or docs. Groq answers from that text only, and saves questions it cannot answer as leads.
KES 4,500/mo · about $35
Customers
Review & feedback requests
A low score alerts you. A high score sends the customer your Google review link.
KES 2,500/mo · about $19
Customers
New-customer onboarding
A few scheduled messages after you add someone, or after a form submission.
KES 3,500/mo · about $27
Customers
Birthday & anniversary greetings
Birthdays and anniversaries, sent by email or a WhatsApp link.
KES 2,500/mo · about $19
Customers
Event & RSVP reminders
A public RSVP form, then reminders before the event.
KES 3,500/mo · about $27
Customers
Survey & NPS
A short survey link. Low scores email you. High scores can point at your review page.
KES 2,500/mo · about $19
Who it is for
- Clinics
- Salons
- Schools
- Hospitality
- Professional services
Questions
Will the FAQ bot invent answers?
It answers from the FAQ or notes you paste. A question it cannot answer is saved as a lead for you.
Can patients or clients book a time?
The appointment automation gives you a public booking page, a confirmation, and reminders 24 hours and 1 hour before.
Does this replace my receptionist?
No. It takes the repeated reminder and the repeated question. A person still handles the conversation that needs one.