Beta / early access · Nairobi
CadenceApp
How CadenceApp puts calling, collections, messages, and AI replies in one workspace for customer teams. Early access.
Problem
A customer team splits the same account across a dialer, a spreadsheet, WhatsApp, email, and a CRM. Returned calls and missed promises get lost between the tools.
Solution
CadenceApp is one workspace for calling, collections, messages, and AI replies. Calling can be manual, power, or auto on office lines, cloud voice, or the agent's mobile.
Features
- Dialer with manual, power, and auto modes. It works with office PBX or GSM lines, cloud voice, or the agent's mobile, and handles Kenyan number formats.
- Smart inbound routing sends a returned call to the account owner, an inbound team, or any free agent, and opens the account on screen. Missed calls become callbacks.
- Collections keeps full debtor profiles, promise-to-pay tracking, payment plans, settlement offers, and a suggested next step.
- Allocate work and launch campaigns in a few clicks.
- AI Automation also works on its own. It replies to email and WhatsApp, answers pricing enquiries, fills KPIs, and builds reports from each organisation's knowledge base. Choose draft-for-review or auto-send, with a spending cap and an hours-saved dashboard.
- A tamper-evident audit trail records who, role, IP, time, and the before and after, and exports to a branded PDF or Excel. Modules are Collections, Dialer, Communications, AI Automation, CRM, Finance, HR, and Teams. Each organisation has its own branding.
Stack
This is the public surface. The internal engineering stack is not published here.
- Public website at cadenceapp.co.ke
- Web workspace with per-seat modules
- Calling on office lines, cloud voice, or the agent's mobile
- Email and WhatsApp replies, draft or auto-send, with a spending cap
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Results
Measured results are not published yet. Figures on the product site are not repeated here.
Pricing on the product: Per-seat pricing, pay only for the modules you use. 14-day free trial.